g118's COMMITMENT

Responsible Gaming – Play Safe & In Control at g118

G118 believes betting should be an enjoyable form of entertainment, not a burden. We provide tools, guidance, and support to ensure every member in Malaysia can enjoy our platform in a responsible and safe way.

Responsible Gaming Principles
🎮 Betting is entertainment, not income
💰 Set a budget before you start playing
⏰ Manage your playing time
🛑 Don't chase losses by betting more
🆘 Seek help if you need it — there is no shame in that
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18+ OnlyStrict age limits enforced
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Control ToolsFree deposit limits & self-exclusion
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24/7 SupportOur team is always here
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No DiscriminationAsking for help is a sign of strength

G118 Self-Control Tools – Control Is in Your Hands

All these self-control tools are available free of charge to every g118 member. They can be activated at any time through your account settings or by contacting our support team.

POPULAR
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Deposit Limit

Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once a limit is set, the system will automatically decline any deposit that exceeds it.

Example: Daily deposit limit RM 100 — a 2nd deposit on the same day is automatically declined.
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Loss Limit

Set the maximum amount you are willing to lose within a given period. Once the loss limit is reached, further betting will not be permitted until the limit period resets — helping you avoid larger losses.

Can be set for a period of daily, weekly, or monthly.
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Session Time Limit

Set a daily limit on your playing session. Once the time limit is reached, you will be automatically logged out and unable to log back in until a new session begins the following day.

Option: 30 minutes, 1 hour, 2 hours, 4 hours, or set it yourself.
IMMEDIATELY
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Self-Exclusion

Completely block access to your account for a period of your choice. During an active self-exclusion period, you will be unable to log in, make deposits, or use any g118 services.

Duration: 1 week | 1 month | 6 months | 1 year | Permanent
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Reality Check

Receive periodic time reminders during your playing session that let you know how long you've been playing and how much you've wagered — helping you stay aware and in control.

Reminders can be set every 15 minutes, 30 minutes, or 1 hour.
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Cool-Off Mode

If you feel like you need a short break without committing to a full self-exclusion, cooling-off mode lets you freeze your account for 24 to 72 hours to clear your head before playing again.

Ideal for playing situations impulsive or when you feel emotional instability.
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How to Activate Control Tools: Log in to your g118 account → Go to Account Settings → Select "Responsible Gaming" → Choose the tool you want and follow the instructions. For permanent self-exclusion or urgent enquiries, contact our support team directly via live chat or email at support@g118.im.

Problem Gambling Warning Signs

Identifying early warning signs is the most important first step. Check whether you or a loved one is showing any of the signs below.

01
Betting With Money You Can't Afford to Lose

Using savings, household bill money, grocery money, or borrowing from others for betting. This is the most serious warning sign and requires immediate action.

02
Obsessively Chasing Losses

Continuously betting bigger to try to "chase losses" — this mindset almost always leads to larger losses, and faster.

03
Lying About Betting Activity

Hiding the amount spent on betting, or lying to family members and friends about the time spent on betting platforms.

04
Betting Is Interfering With Daily Life

Neglecting work, studies, family responsibilities, or social relationships because too much time and mental energy is consumed by betting.

05
Unable to Stop Even When You Want To

Has tried to cut down or stop betting but was unsuccessful. Feels uncomfortable, restless, or irritable when unable to bet.

06
Relying on Betting to Cope with Stress

Using betting as a way to escape personal problems, work stress, grief, boredom, or other negative emotions.

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Important: If you recognise 2 or more of the signs above in yourself or someone you care about, it's time to seek help. There is no shame in asking for support — it is a sign of strength and wisdom. Contact the g118 team or FAQs us for further guidance.

Self-Assessment: Are You Playing Responsibly?

Answer these 8 simple questions honestly. There are no right or wrong answers — this is to help you assess your relationship with betting.

1. Have you ever bet more than you originally planned?
2. Have you ever hidden the amount of money you spent on betting from others?
3. Have you ever bet using money that was meant for other necessities (bills, food, etc.)?
4. Do you feel the need to bet larger amounts to get the same level of excitement?
5. Have you ever returned to betting after a loss to try to "win back" the money you lost?
6. Has betting ever caused you to neglect work, family, or other responsibilities?
7. Have you ever felt restless, irritable, or uneasy when you were unable to bet?
8. Do you use betting as a way to escape from problems or uncomfortable feelings?
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You're Playing Responsibly
Based on your answers, you appear to have a healthy relationship with betting. Keep playing responsibly by setting limits and treating betting as entertainment. Continue to check in with yourself regularly.
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Several Warning Signs Detected
There are certain behaviours worth noting. We recommend activating self-control tools such as deposit limits and session time limits. Talking to someone you trust can also help.
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You May Need Help
Your answers indicate serious signs of problem gambling. Please contact the g118 team immediately to activate self-exclusion, or seek professional help. Remember — reaching out for help is the bravest step you can take today.

G118 Default Deposit Limits by Membership Level

Member Level Daily Deposit Limit Monthly Deposit Limit
New Member RM 500 RM 5,000
Silver RM 1,000 RM 15,000
Gold RM 3,000 RM 50,000
Platinum RM 10,000 RM 150,000
Diamond Transaction-determined Transaction-determined

Members may apply limit reduction from these defaults at any time through account settings. Requests to increase limit requires review and approval by g118.

How to Activate Self-Exclusion

1
Log In to Your g118 Account

Go to g118.im and log in with your username and password.

2
Open Account Settings

Click the profile icon at the top right corner → Select "Account Settings".

3
Select "Responsible Gaming"

Look for the "Responsible Gaming" tab or section in the settings menu.

4
Choose Control Type & Duration

Select the type of tool (deposit limit, self-exclusion, cooling-off mode, etc.) and set your preferred duration or value.

5
Confirm & Activate

Confirm your selection. The control tool will take effect immediately or within the stated timeframe.

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If you're struggling or need immediate assistance, contact the g118 support team via 24/7 live chat or email support@g118.im with the subject line "RESPONSIBLE GAMING".

Why Does Responsible Gaming Matter to g118?

At g118, responsible gaming is not just a policy written into a document and forgotten. It is how we operate every day. We recognise that online betting platforms can pose risks to a small number of players vulnerable to problem gambling, and we take seriously our responsibility to minimise those risks.

Many Malaysian players enjoy Sports Betting on leagues like the Malaysia Super League and EPL, playing baccarat or slots, or following esports — all in a completely healthy and enjoyable way, as a hobby and leisure activity. However, for some individuals, these activities can turn into something more serious if left unchecked. That is why g118 invests seriously in responsible gaming infrastructure.

Betting as Entertainment, Not a Financial Solution

One thing g118 wants to make clear to all members: betting should not be treated as a way to make money or solve financial problems. In the long run, betting platforms are built with a mathematical house edge — meaning on average, the house always has the advantage. This is no secret, and there is no consistent way to beat this mathematics over the long term.

The real value of betting lies in the fun — the thrill of watching an EPL football match with a small wager that adds to the excitement, or the enjoyment of playing baccarat with a real dealer in a live casino setting. When you approach betting with this mindset — as entertainment with a set budget — the chances of it becoming a problem are far lower.

Budget Guide for Safe Betting

Before you start playing on g118, we encourage you to set a clear betting budget. This should be discretionary money you can afford to lose without affecting your basic needs or your family's finances. Here's a simple guide:

  • Decide on the maximum amount you are comfortable spending on betting entertainment each month — think of it like a budget for movies or a dinner out.
  • Use g118's deposit limit feature to automatically enforce your budget. This removes the temptation to "deposit just once more" in the heat of the moment.
  • Never use bill money, emergency savings, or borrowed funds from others or personal loans to bet.
  • Once your monthly budget is spent, stop immediately — even if you feel like you're "almost winning". Track your deposits through methods such as Touch 'n Go, DuitNow, or FPX and keep an eye on the total.

How to Tell the Difference Between Entertainment and a Problem

Healthy betting has clear characteristics: you play within a set budget, you can stop at any time without feeling pressured, and a losing outcome doesn't affect your mood or your relationships. You see winnings as a bonus, not an expectation.

Problem gambling often starts gradually. It may begin with a single larger-than-usual bet to "win back" a small loss, then become a habit of betting to relieve work stress or personal problems. Over time, the amounts wagered increase, and you find yourself gambling with money that was never meant for betting.

The difference between these two states can sometimes be subtle, which is why regular self-assessment is important. Use the self-assessment tool we have provided above as an initial guide.

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A Message from g118 to All Members: We're here to make your betting experience enjoyable and safe. If at any point something feels off — whether with yourself or someone you care about — don't hesitate to reach out. No question is too small, no concern is unimportant. We listen, and we help.

Protecting Underage Users

G118 strictly enforces an age limit of 18 years. All accounts go through an identity verification process to ensure underage users cannot access the platform. If you are a parent or guardian, we encourage you to use parental control software on shared devices to prevent children from accessing betting sites without your knowledge.

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Play Smart, Enjoy Safely

Register a g118 account and start an enjoyable betting experience with self-control tools already in place for you. Play longer, play safer.

Age limit: 18+.   Terms & Conditions  |  Privacy Policy  |  FAQs

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