G118 takes every member's privacy seriously. This document clearly sets out what data we collect, how it is used, who it may be shared with, and your rights as the owner of that data.
Six core principles that guide how g118 handles the personal data of every Malaysian member.
G118 only collects data that is strictly necessary for the operation of our services. We do not request irrelevant information or retain data beyond the period required.
Beyond 256-bit SSL, sensitive data such as passwords is stored in hashed form that cannot be decrypted. Our databases are protected by firewalls and strict access controls.
Your personal data will not be shared, sold, or rented to third parties without your explicit consent — except where required by Malaysian law.
You give your consent knowingly at the point of registration. g118 does not use deceptive design patterns to obtain your agreement to things you do not understand.
All activity on your account — including logins, transactions, and settings changes — is recorded and available for your review at any time via the account history page.
When you close your g118 account, your personal data will be deleted or anonymised within 90 days, except for data that must be retained to fulfil legal obligations.
Questions about privacy? Reach us at support@g118.im
G118 (operating at g118.im) is an online sports betting and casino platform serving members across Malaysia. As a platform built on member trust, we recognise that privacy is a fundamental right that must be respected and protected wholeheartedly.
This Privacy Policy clearly and transparently explains how g118 collects, stores, uses, and protects the personal information you provide when using our platform. It also outlines your rights as the data owner and how you may exercise them.
This policy has been prepared in accordance with Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection best practices. Any terms used here but not defined in this document shall have the meaning stated in the Terms & Conditions g118.
G118 collects various types of personal data depending on how you interact with our platform. The categories of data we collect are as follows:
| Data Category | Example Information | Requirement |
|---|---|---|
| Identity | Full name, date of birth, IC / passport number | Required for KYC |
| Contact | Email address, phone number, state of residence | Required for account |
| Finance | Payment methods (TNG, DuitNow, FPX), transaction records | Required for transactions |
| Technical | IP address, device type, web browser, operating system | Automatic |
| Gaming Activity | Betting records, winnings, losses, play duration | Automatic |
| Communications | Customer support conversation records, emails sent | Where applicable |
G118 collects your personal data through the following channels:
G118 uses the personal data collected solely for the following purposes:
G118 takes seriously the trust you place in us when you share your personal data. We only disclose your data under the following limited circumstances:
Data security is central to the trust you place in g118. The following are the technical and organisational measures we have in place:
Data Retention Period: g118 retains your personal data for as long as your account is active or as long as needed to provide our services. Following account closure, personal data will be deleted or anonymised within 90 days, except for financial and transaction records, which must be retained for a minimum of 7 years in accordance with Malaysian legal requirements.
G118 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential functional cookies will affect your ability to use the g118 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and this Privacy Policy, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the g118 privacy team by email at support@g118.im with the subject line "PERSONAL DATA RIGHTS REQUEST". We will process your request within 14 business days.
G118 will not discriminate against or penalise you for exercising your legitimate privacy rights. However, in certain cases, a data deletion request may require account closure if the data in question is a fundamental requirement for us to provide our services.
G118 services are strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors under the age of 18.
Should we discover that personal data belonging to a minor has been collected inadvertently, we will promptly delete that data and close the associated account without prior notice.
G118 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
We encourage you to review this Privacy Policy periodically to stay informed about how g118 safeguards your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way g118 handles your personal data, please contact us through the following channels:
For formal complaints regarding data protection, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated and g118 has not addressed your concern satisfactorily.
G118 is committed to handling all privacy enquiries and complaints with sincerity, transparency, and in a timely manner. Your privacy is not merely a legal obligation to us — it is a moral responsibility we genuinely care about.
We are fully committed to protecting your privacy. Register for a g118 account today and enjoy a safe, transparent, and secure gaming experience.
Age limit: 18+. Terms & Conditions | Responsible Gaming | FAQ