G118 Terms & Conditions – Official Platform Rules & Policies

📖 1. Definitions & Interpretation

In this Terms & Conditions document, the following words carry the meanings defined below, unless the context requires otherwise:

• "g118" refers to the online betting and casino platform operating under the domain g118.im, including all related companies, employees, agents, and partners.
• "Member" or "You" refers to any individual who has registered and holds an active account at g118.
• "Platform" refers to the g118.im website, mobile application, and all digital services provided by g118.
• "Account" refers to the personal account registered by a Member to access g118 services.
• "Balance" refers to the total funds available in a Member's account for betting or withdrawal purposes.
• "Bonus" refers to any credits, rewards, cashback, or promotional bonuses awarded by g118 to Members.
• "Rollover" or "Wagering Requirement" refers to the minimum amount that must be wagered before bonus funds can be converted into withdrawable cash.
• "Sports Betting" covers all betting activities related to sporting events, including Malaysia Super League football, EPL, badminton, and e-sports.

✅ 2. Member Eligibility

To register and use g118 services, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age at the time of registration and throughout your use of the platform.
• Is legally competent to enter into a binding contractual agreement.
• Is not on any gambling exclusion list or active self-exclusion programme.
• Not reside in any region where the use of g118 services is explicitly prohibited under local law.
• Register an account in your own name only — registering on behalf of another person is strictly prohibited.

👤 3. Account Registration

The g118 account registration process is subject to the following rules:

1. Each individual is only permitted to hold one (1) active account only. This includes accounts registered under different names, email addresses, phone numbers, IP addresses, or payment methods.
2. All information provided during registration must be accurate, truthful, and up to date. Providing false information is a serious violation that may result in account closure and forfeiture of the remaining balance.
3. Account passwords are the member's sole responsibility. g118 will not be held liable for any losses arising from a member disclosing their password to a third party.
4. Members are responsible for keeping their account information up to date. Any changes to an email address or phone number must be reported to g118 promptly.
5. G118 reserves the right to require identity verification (KYC) before processing a first withdrawal or any transaction exceeding a specified limit.

💳 4. Deposits & Payments

G118 supports a range of secure and convenient Malaysian payment methods. The following terms apply to deposits:

• All deposits are processed in Malaysian Ringgit (RM / MYR).
• G118 does not charge any fees for deposits. However, payment providers may impose their own charges beyond g118's control.
• Deposits must be made using a payment method registered under the same member's name. Third-party deposits are not accepted.
• G118 reserves the right to request transaction verification if any suspicious activity is detected.

💰 5. Withdrawals

Withdrawals from your g118 account are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per application.
• Withdrawals will be processed to the payment method same via the same method used for the deposit, except in special circumstances that require approval from g118.
• Identity verification (KYC) may be required before your first withdrawal is approved. This is a standard security measure to protect your account.
• Processing times vary by membership tier: Regular (24 hours), Silver (12 hours), Gold (6 hours), Platinum (3 hours), Diamond (under 1 hour).
• Withdrawals exceeding RM 50,000 per day may require manual processing and additional time.
• G118 reserves the right to temporarily freeze withdrawals while an investigation is conducted if there are indicators of fraud or a breach of terms.

🎁 6. Bonus & Promotions

G118 offers a wide range of bonuses and promotions to its members. All bonuses are subject to the specific terms stated in each offer. The following general terms apply to all bonuses unless otherwise stated:

1. Each bonus may only be claimed once by each member, unless the offer is stated as recurring.
2. Rollover requirements (e.g. 5x, 8x, 10x) must be met within the specified timeframe. Bonuses not utilised within that period will be automatically forfeited.
3. Bonuses cannot be transferred, sold, or directly exchanged for cash without first meeting the rollover requirements.
4. G118 reserves the right to void any bonus suspected of being obtained through illegitimate means, fraud, or the use of multiple accounts.
5. Bonus value granted as credit (not cash) carries no monetary value until the rollover requirements have been fully met.
6. In the event of a conflict between the general terms and the specific terms of a promotion, the specific terms of that promotion shall take precedence.

🎲 7. General Betting Rules

The following general rules apply to all types of bets placed on the g118 platform:

• All confirmed bets are final and non-reversible except in cases of technical issues affecting the integrity of a match or game.
• G118 reserves the right to void or adjust bets placed at incorrect odds due to technical errors or data inaccuracies.
• Minimum and maximum bet limits vary by game type, table, and the member's membership tier.
• The use of automated software (bots), artificial intelligence algorithms, or any tools that provide an unfair advantage is strictly prohibited.
• G118 reserves the right to decline or limit bets from any member at its sole discretion, particularly where betting patterns indicate exploitation of the system.

🎰 8. Casino & Slots

For live casino, slots, and table games at g118, the following additional terms apply:

• All slot games use Random Number Generator (RNG) which has been certified by an independent auditing body. Each round is independent and unaffected by previous rounds.
• Live casino game results are final once a round is completed. Any technical disruption that occurs after the result has been announced does not affect the outcome.
• In the event of an internet disconnection during gameplay, g118 will resolve the round based on the results recorded by the server prior to the disconnection.
• The RTP (Return to Player) may vary across games. RTP information is available within each game's information section.
• Winnings generated in demo mode or free-play mode cannot be converted into real cash.

⚽ 9. Sports Betting & E-Sports

For all sports betting including Malaysia Super League football, EPL, badminton, and e-sports such as MLBB, Valorant, and DOTA 2:

• Pre-match betting is only accepted before an event begins. In-play betting may only be placed while in-play markets are active.
• If an event is postponed and not concluded within 48 hours from the scheduled time, all related bets will be refunded to members.
• In cases where an event has started but is abandoned before completion, bet settlement will be based on the official result declared by the event organiser.
• Parlay and system bets are permitted at g118. If one leg of a parlay is voided, it will be calculated as "1.00" (no win/loss) for the purposes of settlement.
• Odds displayed are in decimal format (e.g. 1.85) and include your original stake in the return.
• G118 is not liable for any delays in odds updates caused by unforeseen technical issues.

🚫 10. Prohibited Conduct

G118 members are strictly prohibited from engaging in the following:

• Opening multiple accounts to claim multiple bonuses or circumvent account restrictions.
• Identity fraud — using another person's personal information to register or verify an account.
• Use of bot or automation software to place bets, lock in odds, or exploit the g118 system.
• Money Laundering — using the g118 platform to process funds derived from illegal activities.
• Collusion in Live Casino games or sports betting to manipulate outcomes.
• Exploitation of technical errors — placing bets on odds that are clearly incorrect due to a system error without reporting it to g118.
• Threatening or harassing customer support staff or other members.

🔒 11. Account Closure & Suspension

G118 reserves the right to close or suspend a member's account under the following circumstances:

• Violation of any section of these Terms & Conditions.
• Recommendations or requests from legal authorities.
• Accounts that have been inactive (no login or transaction) for more than 12 consecutive months.
• A direct request from the account holder to close their own account.
• Confirmation that the account holder is a minor.

Members may also close their own account at any time by contacting the g118 support team. Once the closure request has been received and processed, all eligible balances (non-bonus balances that have met the rollover requirements) will be refunded via the original payment method.

⚖️ 12. Limitation of Liability

G118 shall not be liable for:

• Any loss or damage arising from internet service disruptions, device failures, or technical factors beyond g118's control.
• Financial losses incurred by members as a result of their own betting decisions.
• Transaction processing delays caused by third parties such as banks or e-wallet providers.
• Any indirect, consequential, or incidental damages — even if g118 has been informed of the possibility of such damages.

G118's maximum liability to any member under any circumstance shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

🧠 13. Responsible Gaming

G118 is committed to promoting responsible gambling. We provide the following tools to all members:

• Daily/Weekly/Monthly Deposit Limit: Set a maximum deposit limit to keep your spending in check.
• Loss Limit: Set the maximum amount you are willing to lose within a defined period.
• Session Time Limit: Limit the duration of your gaming sessions.
• Self-Exclusion: Block access to your account for 1 week, 1 month, 6 months, or permanently.
• Reality Check: Set a time reminder to alert you when you have been playing for a set duration.

For more information or to activate any of the tools above, please visit the Responsible Gambling or contact our support team.

🔄 14. Amendments to Terms & Conditions

G118 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time:

• Members will be notified of significant changes via email or in-platform notification at least 7 days before taking effect.
• Minor amendments (including spelling corrections, language clarifications, or contact information updates) may be made without prior notice.
• Continued use of the g118 platform after the effective date of any amendment constitutes acceptance of the updated terms.
• If you disagree with any amendments made, you have the right to close your account without penalty.

The "Updated" date at the top of this document indicates when these terms were last modified. It is the member's responsibility to review this document periodically.

📬 15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or g118's operations in general, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom of the platform.
• Email: support@g118.im – responses within 24 hours on business days.
• Telegram: Contact g118's official Telegram channel for a faster response.

For formal complaints requiring investigation, please provide your account number, the relevant transaction details, and a thorough description of the issue. g118 is committed to resolving all complaints within a reasonable timeframe.

For responsible gaming concerns or self-exclusion requests, visit Responsible Gaming page us or email the above address with the subject line "RESPONSIBLE GAMING".